Delivery & return

Delivery information

At UpCheer, we strive to offer a smooth and flexible shopping and rental experience. Here you will find all information about deliveries, self-collection and returns for our products.


Delivery within Stockholm

  • Deliveries within Stockholm are handled by us and have a fixed fee of SEK 199 , which includes both delivery and return.

Delivery to the rest of Sweden

  • For deliveries outside Stockholm, a fixed fee of SEK 199 applies, which includes both delivery and return.
  • Orders outside Stockholm are handled by PostNord .
  • At least one week's booking is required for deliveries outside Stockholm.
  • We send the package 2 days before your booked start date to ensure you have the product on time.

Self Pickup - Free!

  • We now offer a free self-collection option for customers who prefer to collect the product themselves.
  • Self-collection takes place from our address: Centralvägen 7, 13240 Saltsjö-Boo .
  • When booking, select the "Pick up yourself" option at checkout and contact us to confirm a convenient time for pickup.

Delivery to EU customers

  • EU customers can order by contacting our customer service via email or chat. Delivery terms and fees are discussed individually depending on the order.

Shipping policy

  • SEK 199 delivery fee applies to all customers in Sweden, both within and outside of Stockholm.
  • Self-collection is free of charge .
  • The delivery fee covers both the transport to the customer and the return of the products.
  • Transparent pricing – the price you see at checkout is the price you pay.

Return and Extension

Return process

  • At the end of the rental period, the customer needs to contact our customer service in good time to book the return or a possible extension of the rental period.
  • We also offer an online calendar , where customers can book their return themselves. The link to the calendar is on our website.
  • Contact us if you have questions or need help with the booking.

Swap

  • You can change the product for free once per month.
  • Shipping charges for exchanges:
    • Game consoles: SEK 220
    • TV games: SEK 99
  • When you want to exchange or return a product, easily book via our return portal or contact customer service.

This is how booking and delivery work:

  1. Choose your products in our catalog.
  2. Choose length of service – 1 day, minimum 3 days, or minimum 7 days (prices vary depending on length).
  3. Add the products to your shopping cart.
  4. Select delivery month, date and time at checkout or select "Pick up yourself" if you prefer.
  5. Complete your order and wait for delivery or confirm the pickup time with us!

Do you have questions?

We are here for you! Contact us via: