Delivery & return
Delivery Information
At UpCheer, we strive to offer a smooth, flexible, and transparent experience – both for renting and purchasing products.
Here you will find information about delivery, shipping, and returns.
Self-pickup (free)
You can pick up your product free of charge from:
Centralvägen 7, 13240 Saltsjö-Boo
- Time booked via customer service or booking calendar
- Quick, easy, and completely free of charge
Delivery within Stockholm (199 SEK)
We offer delivery within Stockholm for a fixed fee of 199 SEK, which includes:
- Delivery to your address
- Pickup/return after rental period
You choose the date and time directly at checkout.
Delivery to other parts of Sweden
For deliveries outside Stockholm, the following applies:
- The customer is responsible for shipping costs
- All shipping is done with traceable delivery (PostNord, DHL or DSV)
You can choose between two options:
Option 1 – We book the shipping
- We book the delivery for you
- The shipping cost will be invoiced separately after the product has been sent
Option 2 – You book yourself
- You book the shipping yourself via PostNord, DHL or DSV
- The shipping label must be sent to us before delivery
Other:
- Minimum 3 days' notice required
- The product is usually sent 2 days before the start date
Delivery within the EU
Deliveries within the EU are offered upon request.
- Contact us via email or chat
- Shipping cost and terms are determined individually
Products with direct delivery from supplier
Some products are sold through our partners and delivered directly from the supplier.
- The product is shipped directly from the supplier (not from UpCheer's warehouse)
- Delivery takes place to Stockholm, all of Sweden and the EU
- Shipping cost and delivery time are shown at checkout
Important to know:
- Delivery time may vary depending on the supplier
- These products may have separate delivery and return conditions
- Returns and complaints are handled in cooperation with the supplier
Shipping policy
- Stockholm: 199 SEK (incl. delivery and return)
- Other parts of Sweden: customer pays actual shipping cost
- EU: shipping calculated individually
- Self-pickup: always free
- Full transparency – all costs are shown at checkout or clearly invoiced
Returns and exchanges
Return process (rental)
- Return booked well in advance via customer service
- For self-booked shipping, the customer is responsible for return via traceable delivery
- Delayed return may incur additional costs
Returns (product purchases)
- Return conditions may vary depending on the supplier
- Contact us before returning for instructions
Exchanges (Swap)
You can exchange products once per month.
Shipping cost:
- Game consoles: 220 SEK
- Video games: 99 SEK
How booking and delivery works
- Choose products
- Choose rental period
- Add to cart
- Choose delivery or pickup
- Complete the order
- Confirm delivery/pickup with us
Contact us
Do you have questions? We are here to help you!
📧 Email: info@upcheer.se
💬 Chat: Directly on our website